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Customer Service Executive |
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The job duties:
The Customer Service Executive will be responsible for handling inbound or outbound customer cases over the phone and by email. Cross-selling company products to our customers, assisting in administration work and performing ad-hoc tasks as needed.
The successful candidate should be/have:
- F.7 or above, preferably U graduate.
- 3 years or above working experience in handling I/E documents and trade declarations. Lesser experience will also be considered.
- Customer-oriented, positive and analytical.
- Excellent telephone manner and be able to handle customer inquiries professionally.
- Good sense in IT areas including proficiency in using Microsoft products (Chinese and English), support systems and keyboarding skills.
- Good command in both spoken and written English and Cantonese.
- Good team player with problem-solving skills and willing to learn.
- Able to work under pressure and handle multiple tasks.
- Sales experience is advantageous.
- Willing to work overtime. Shift duty is required.
[5.5 working days/week]
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